Frequently Asked Questions – Estate Management
Our residents often have questions they wish to ask Bournville Stewardship Services. This section points you to the frequently asked questions related to Estate Management in Lawley Village.
Most asked Questions
Who is responsible for the maintenance of the roads?
All the roads are built by the developers to plans agreed by Telford & Wrekin Council. The roads around the development will be adopted by the Local Authority and be maintained by them. Whilst each development phase is still under construction and until the roads are handed over, maintenance is the responsibility of the individual developers.
Bournville Stewardship Services will be responsible for some access roads. To date, the only access road to be handed over to Bournville Stewardship Services to manage is Bush Lane, the remaining roads are the responsibility of the individual developers.
Who is responsible for the maintenance of the street lighting and courtyard lighting?
The street lighting will be adopted by the Local Authority and will be maintained by them, although whilst each development phase is under construction and until the roads and lighting are handed over, maintenance is the responsibility of the individual developers.
Bournville Stewardship Services will be responsible for the courtyard lighting and lights on some public open spaces. To date, some but not all of these areas have been handed over to us to manage, and the remaining areas are the responsibility of the individual developers. Courtyards that are maintained by Bournville Stewardship Services can now be easily identified by plaques that have been placed on a lamppost within each courtyard, and stickers placed on grit bins. You can find a plan of the areas under our management here.
Who is responsible for the maintenance of the courtyards?
Bournville Stewardship Services will be responsible for the maintenance of the courtyards when they have been fully completed and legally handed over by the developers. To date, some but not all of these areas have been handed over to us to manage, and the remaining areas are the responsibility of the individual developers. Courtyards that are maintained by Bournville Stewardship Services can now be easily identified by plaques that have been placed on a lamppost within each courtyard, and stickers placed on grit bins. You can find a plan of the areas under our management here.
Until the courtyards are handed over, Bournville Stewardship Services has agreed to keep the courtyards clean and tidy and supply road salt for the courtyards on behalf of the developers.
Who is responsible for the maintenance of the landscaping?
The developers are responsible for installing all the soft landscaping on the site. Whilst the phases are still being built, the landscaped areas are maintained by the developers. When the phases are fully completed, the areas will be handed over to either Bournville Stewardship Services or Telford & Wrekin Council.
Who is responsible for controlling parking around the development?
All the roads around the development will be adopted by the Local Authority when they are fully completed. These roads will become public highway and the responsibility for controlling parking on these roads will be with the Police and Telford & Wrekin Council.
Bournville Stewardship Services does not have any legal authority to control parking on the public roads but will always work with residents, the Police and the council to highlight problem areas and try to find a solution.
Bournville Stewardship Services will have legal authority to control parking on areas of public open space and courtyards and will use the powers available to prevent nuisance parking in these areas.
Unfortunately, until the roads and public open spaces are fully completed and are adopted by the council or handed over to Bournville Stewardship Services, neither Bournville Stewardship Services nor the council can use their legal powers. The Police also only have limited powers when the roads are not adopted.
In the meantime, Bournville Stewardship Services relies on the co-operation of residents to park with consideration at all times and use their designated parking spaces.
Who is responsible for installing and emptying litter bins?
As part of the overall design of the development, there are many litter bins that will be installed by the developers across the development. When these areas are fully completed they will be handed over to either Bournville Stewardship Services or Telford & Wrekin Council and they will be responsible for emptying them.
Until the bins are handed over, the developers are responsible for emptying the bins, but to ensure the development stays tidy, the Bournville Stewardship Services Environmental Technician will also empty them if they are getting full.
Property Alterations and Covenants
Why do I need to apply to make an alteration?
Bournville Stewardship Services seeks to ensure that the high quality design and unique character of the development is maintained. To do this we must check that any proposed alterations are suitable and will not affect the character of the area. Some minor alterations will only require an exchange of letter or email.
All residents entered into a legal agreement when they moved into their property and there are several requirements as part of that agreement to obtain consent from Bournville Stewardship Services before making an alteration.
If you are thinking about making an alteration, no matter how small, you should contact Bournville Stewardship Services first for advice.
The application process can take up to 6 weeks.
Where do I find out more information about making a property alteration?
More information is available here or in the Property Alteration Design Guide that was included in your Welcome Pack when you moved in. Further copies are available to download here or Stewardship Services direct.
If you would like to discuss an alteration please contact the Estates Team by telephone on 0121 667 1049 or by e-mail at email@example.com
Do I need to apply for planning permission as well as a property alteration?
In most circumstances yes. You will always require the consent of Bournville Stewardship Services and in most cases you will also require planning permission from Telford & Wrekin Council. It should be noted that ‘Permitted Development Rights’ have been removed from the development, therefore in a similar way to a conservation area, most alterations require planning permission.
Seek advice from both Telford & Wrekin Council Planning Officers and Bournville Stewardship Services before making any alterations.
What are covenants?
Covenants are the legal agreements made between residents and Bournville Stewardship Services when the property transfer, lease or tenancy agreement was signed. Covenants set out the role and responsibilities of Bournville Stewardship Services, to collect the Community Charge and require residents to perform certain actions, for example, to apply for consent to make alterations to their property, maintain the appearance of their property and to put bins away after collection.
What does Bournville Stewardship Services do if a covenant is breached?
Residents must follow the rules and agreements (the covenants). If they do not and
‘breach’ the covenant, in the first instance, Bournville Stewardship Services will contact the resident involved and work with them to resolve the breach. If this is not successful then Bournville Stewardship Services can take legal action against the resident to rectify the breach.
The breach can also be registered with the Land Registry, preventing any sale or remortgage of the property without the breach being rectified.
Integrated Reception System – Phase 1a (’Abrahams Way and The Forge’) and Phase 1b (‘Wenlock Square and Clover Mead’) Only.
If I have a problem with my IRS how do I report this?
The Integrated Reception System (IRS) is the communal TV, Satellite and Radio system that supplies a signal to all homes on Phase 1A and 1B.
If you are having problems with your reception, during office hours (8.30am – 4.30pm), please report the fault to Bournville Stewardship Services on 01952 898524 and at all other times please call the out of hours service on 0300 333 6540.
If you have another question that is not answered here or would like more information on any of the answers please contact the Stewardship Team on 01952 898524 or email firstname.lastname@example.org