Frequently Asked Questions
Our residents often have questions they wish to ask Bournville Stewardship Services. To help you find information quickly, here are some of the most Frequently Asked Questions (FAQs) we are asked.
Click here to view the most frequently asked questions relating to Estate Management.
Click here to view the most frequently asked questions relating to Community Involvment.
Most asked Questions – Stewardship Services
What is the area defined as Lawley Village?
The area defined as Lawley Village (previously known as Ironstone Lawley) can be viewed.
Who are Bournville Stewardship Services?
Bournville Stewardship Services is the name for the part of Bournville Village Trust that provides Long Term Stewardship across Lawley Village. It represents a long term commitment to the management and maintenance of a neighbourhood along with the development of a community, all funded through a charge levied on each household. Bournville Village Trust have over 100 years experience of housing and Estate Management and creating successful communities.
What is the role of the Lawley Village Developer Group (previously known as the Ironstone Developer Group (IDG))?
The Lawley Village Developer Group (LVDG) is the consortium of the three national house builders, Persimmon, Taylor Wimpey and Barratt. Together they are building all of the development including the roads and open spaces.
The LVDG have overall responsibility for building every aspect of the development. The LVDG are also responsible for maintaining the roads and open spaces until they are fully completed and handed over to the council or Bournville Stewardship Services. You can visit the development page on this website for more information.
What is anti social behaviour?
There is no precise definition of anti social behaviour. Broadly, it is acting in a way that causes or likely to cause harassment, alarm or distress. To be anti social behaviour, the behaviour must be persistent.
Anti-social behaviour is either the tenant/owner, members of the household or visitors who display behaviour such as:
- Intimidating neighbours and others through threats or actual violence.
- verbal abuse.
- Harassment on the grounds of race, religion, sex, sexual orientation or disability.
- Dumping of rubbish
- Animal nuisance, including dog fouling.
- Vandalism, property damage and graffiti.
What action can we take?
We can take action against freeholders or leaseholders in the same way as we would deal with any other covenant breach.
What can I do if I witness Anti Social Behaviour?
If the incident is serious you must contact the Police immediately giving as much information as possible. All incidents need to be reported to Bournville Stewardship Services either by:
Phone: Tel No: 01952 898524
Directly to our office at:
Bournville Stewardship Services, Cherry Tree House, 1 Lightmoor Way, Lightmoor Village, TF4 3TX
If I report an incident of Anti Social Behaviour will my details remain confidential?
Yes -The Personal details of the complainant is kept confidential. We would not release this information without the complainants’ agreement.
If you would like any further information regarding Anti Social Behaviour, please contact the Bournville Stewardship Services Team on 01952 898524.
I would like to make a Complaint
What do you do if you want to make a complaint?
If you have a complaint please either write to Bournville Stewardship Services, Cherry Tree House, 1 Lightmoor Way, Lightmoor Village, TF4 3TX, or telephone 01952 898524.